Questions, problems or feedback: email us and a person will reply.
Replies come by email. There is no live chat and no phone line, and you do not need an account to write to us.
No, not for the lessons. All three can be read without signing up.
You do need an account to save writing in the journal, so it can be kept privately for you.
Saving is automatic. A short pause after you stop typing is enough. You will see “Saved” only after the server has confirmed it has your text.
If a save fails, your words stay on the screen and you can retry or copy them. You can also download everything you have written at any time.
Open Account and choose “Download all entries”. You get a plain text file with every entry, its title, date and time. Your entries stay in the journal afterwards.
Open Account and choose “Delete account”. You will be offered an export first and asked to confirm.
Deleting removes your account and every journal entry straight away. This cannot be undone, so download a copy first if you would like to keep one.
Yes. Only you can read your entries. Access is enforced in the database, and staff do not read journal entries. There is no advertising and no third-party tracking.
The privacy notice describes what is stored and where.
No. There are no reminders, streaks or timers. You read and write when you choose to.
Browser zoom is always allowed, so pinch or use your browser’s text size setting. The Display settings button in the header also lets you change text size, theme and motion.
If something still looks off, email us with the page and the phone you are using.
You can also read the privacy notice and the use policy.